Shipping policy

 

SHIPPING & DELIVERY POLICY

Effective Date: 2026

Store Name: The Sweat Society

Website: [thesweatsociety.co.za]

Contact Email: [thesweatsociety365@gmail.com]

At The Sweat Society, we aim to make getting your gear as seamless and reliable as possible. We partner with Aramex to offer secure Store-to-Door Courier Delivery directly to your physical address anywhere across South Africa.

1. Shipping Method & Coverage

  • Courier Partner: All nationwide orders are dispatched via Aramex Store-to-Door Delivery.

  • Delivery Scope: We deliver to physical home, office, or business addresses within the main urban areas, suburbs, and regional towns of South Africa.

  • No P.O. Box Deliveries: Because Aramex requires a physical signature upon receipt, we cannot ship to P.O. Boxes or Postal Agencies. Please ensure you provide a valid physical street address at checkout.

2. Processing & Delivery Timeframes

  • Standard Delivery Time: 8 to 11 business days from the date your order is successfully placed and payment is verified.

  • Business Days: Delivery timeframes apply exclusively to business days (Monday through Friday, excluding weekends and official South African public holidays).

  • Order Processing: Orders are prepared, packed, and handed over to Aramex within 1–2 business days, which is already included within the overall 8–11 business day timeline.

Note on Remote / Out-of-Way Areas: Deliveries to extremely remote locations, farms, or outlying plots may occasionally require 1–2 additional business days depending on local courier routing schedules.

3. Shipping Rates

  • Standard Shipping Fee: R100 flat rate nationwide.

  • Shipping Fee Display: The exact delivery fee is clearly calculated and displayed at final checkout before payment.

4. Order Tracking & Status Updates

Once your package is packed and processed by Aramex:

  1. Waybill Notification: You will receive an automated dispatch notification via email or SMS containing your Aramex Tracking / Waybill Number.

  2. Real-Time Tracking: You can track your parcel’s journey directly on the Aramex South Africa Tracking Portal using your waybill number.

5. Delivery Process & Recipient Responsibility

  • Signature Upon Delivery: Aramex delivers directly to your door. A representative at the specified physical address must be available to receive and sign for the package.

  • Unsuccessful Delivery Attempts: If no one is available to receive the parcel, the Aramex courier driver will attempt to contact you on the mobile number provided at checkout to arrange a re-delivery or alternative time.

  • Incorrect Address Details: The Sweat Society is not responsible for shipping delays, misdeliveries, or additional return-to-sender charges resulting from incomplete, incorrect, or outdated address information provided by the customer at checkout.

6. Damaged or Lost Packages

  • Damaged in Transit: If your package arrives visibly torn, opened, or physically damaged, please note this on the courier's electronic tablet or delivery sheet when signing, and photograph the outer packaging prior to opening. Notify us within 24 hours at [thesweatsociety365@gmail.com].

  • Lost Packages: If your order has exceeded the 11 business day window without a delivery attempt or tracking update, please reach out to our team with your order number so we can log an official trace inquiry with Aramex on your behalf.

7. Contact Us

For any questions or updates regarding your parcel's shipping status:

  • Email: [thesweatsociety365@gmail.com]

  • Operating Hours: Monday – Friday (08:00 – 17:00 SAST)